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Get help to find what you need

Club Matters offers support and guidance to clubs in a wide range of topics.

To help find what you need, select the option below which best describes your current situation.

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Get started

If your club is new or in the process of being set-up, we recommend exploring our Start a Club section.

This section is split into the following topics:

  • Things to think about before starting your club
  • The rules and structure your new club will adopt
  • The facilities and funding you will need in place
  • Raising awareness of your club
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For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Keep it up

If your club wants to maintain what it has, or check you’re doing the best you can, we recommend exploring our main topic areas in more detail.

Sign-up to workshops which cover key topic areas such as business planning, marketing, club structures, finances and tax.

Register for free for full access to our resources

Click on these boxes to access toolkits, online modules and interactive content. Have a look around to see which areas your club could benefit from.

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Get back on track

My club is struggling on one or more areas and is looking for specific guidance.

We need help growing or maintaining our membership levels We need to manage our finances better We are looking for guidance on applying for funding We need more volunteers to help run our club We are unsure what good governance really means or how we can improve We don’t know if our club’s legal structure is right for us We need support with our facilities or lack of facilities We want to better understand our members and what they want from the club

Top Tips

1. Think about the best way to market your club to reach potential new members

2. Make sure your club is welcoming and inclusive to appeal to new members

3. Make your club experience extraordinary, so that your current members want to stay

Links

Check out the following pages for specific guidance:

Marketing Inclusivity Members and Participants

Top Tips

1. Get into a routine of checking your club’s financial position and keeping records

2. Plan for the future and develop a budget, to help you keep costs on track

3. Get your income from a variety of sources, to stay sustainable

Links

Check out the following pages for specific guidance:

Managing Money Budgeting Generating Income

Top Tips

1. Create a clear club development plan to show funders that you have realistic goals

2. Research the best funding for your club

3. Don’t forget the other ways to raise funds for your club, including fundraising, forming partnerships and gaining sponsorship

Links

Check out the following pages for specific guidance:

Club Development Plan Funding Guidance Generating Income

Top Tips

1. Look beyond your current volunteer base - don’t just rely on those who already have a link to the club

2. Convey the wider benefits of volunteering, such as improving a CV or boosting self-confidence

3. Improve the experience of your current volunteers to reduce the risk of them leaving

Links

Check out the following pages for specific guidance:

Finding Volunteers Developing Volunteers Keeping Volunteers

Top Tips

1. Governance is all about having the right people, policies, procedures and structure in place at your club

2. Protect your club’s reputation by creating, communicating and following a robust set of policies

3. Have an effective committee with clear roles and responsibilities, skills and experiences

Links

Check out the following pages for specific guidance:

Governance Policies and Procedures Effective Committees

Top Tips

1. Explore all the options available and consider seeking legal advice

2. Incorporating your club creates a separate legal entity and protects your committee and members from entering into contracts in their own name

3. Adopting charitable status or becoming a Community Amateur Sports Club (CASC) can provide benefits such as tax relief for your club

Links

Check out the following pages for specific guidance:

Club structures Incorporated Charitable Status CASC

Top Tips

1. Carry out risk assessments for the facilities you use

2. Hiring or leasing facilities is often the simplest solution if you only need to access them for a few hours each week

3. If you own your facilities, make sure you are clued up on business rates and energy saving measures to keep costs down

Links

Check out the following pages for specific guidance:

Club Facilities Risk Assessment Managing Costs

Top Tips

1. The way people participate in sport is changing, you need to make sure your club is flexible and can adapt to modern lifestyles and demands

2. Seek feedback from your members

3. Every club can improve, keep trying to make your club’s experience even better by creating and following an action plan

Links

Check out the following pages for specific guidance:

Understanding Your Members Understanding Your Offer Delivering a Great Experience Being Consistently Brilliant

Raise the bar

If your club is keen to develop and you want to improve your current offer, we recommend using our Club Improvement Tool.

The tool prompts you to think about how your club is performing now and where you would like it to be in the future. Based on your responses, the tool directs you to specific resources to help you reach your goals.

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For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Clubmark

Clubmark is Sport England’s universally acknowledged, cross-sport accreditation scheme.

If your club wants to achieve Clubmark accreditation or you want to find out more, we recommend exploring our Clubmark section.

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For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

GDPR: How to prepare your club for Data Protection changes

With the new GDPR bill coming into force on 25th May, it’s important that all clubs are aware of the new laws.

Currently, we rely on the Data Protection Act 1998, which was brought in before the internet and cloud technology created new ways of sharing and holding data. The EU’s new GDPR will bring data protection legislation into the 21st century. Many of the GDPR’s main concepts and principles are the same as those in the current Data Protection Act (DPA), so if you are already complying properly then you won’t have to make too many changes. However, it is important to bear in mind that there are some new elements and changes, so you will have to do some things for the first time and other things differently.

The Sport & Recreation Alliance have produced some useful toolkits, while the Information Commissioner’s Office (ICO) will help you work out the main differences between the current law and the new GDPR to ensure your club is prepared for the change on 25th May.

We’ve also covered GDPR on Club Natters, our new podcast, so be sure to check that out too!

Here are 10 steps you can follow to make sure your club meets the requirements for the new bill:

1. Awareness
Make sure that key people at your club are aware that the law is changing. Implementing the GDPR could take up a fair amount of time, so it's best not to leave it til the last minute.

2. Information you hold
Make a record of what personal data you hold at your club, where it came from and who you share it with. We suggest creating a list of all the information you hold on staff, members, participants and volunteers.

3. Communicating privacy information
Take a look over your current privacy notices - messages you send people confirming how their personal data will be used and stored by the club - and make any necessary changes.

4. Individuals' rights
Check your data procedures to ensure they cover all the rights club members have, including how you would delete personal data or provide data electronically.

5. Data access requests
Update and plan how you will handle data access requests to take account of the new rules. Under the new rules, you will only have a month to comply, rather than the current 40 days.

6. Lawful basis for processing personal data
Under GDPR, your club must be able to prove and describe how you will handle personal information. Identify the lawful basis for the way you use personal data, then update your privacy notice to explain it.

7. Consent
Review how you record consent and whether you need to make any changes. Refresh any existing consent forms you hold if they don't meet the GDPR standard.

8. Children
Start thinking about whether you need to put systems in place to verify individuals' ages and if you need to obtain parental or guardian consent.

9. Data breaches
Ensure you have the right procedures in place to detect, report and investigate a personal data breach. It may be helpful to assess the types of personal data you hold at your club and be aware of when you would be required to notify the ICO or affected individuals if a breach occurred.

10. Data Protection Officers
Designate someone involved with your club to take responsibility for data protection compliance.

Once you have followed these steps, have a look at the ICO checklist to see if you are GDPR compliant