Get help to find what you need

Club Matters offers support and guidance to clubs in a wide range of topics.

To help find what you need, select the option below which best describes your current situation.


Get started

If your club is new or in the process of being set-up, we recommend exploring our Start a Club section.

This section is split into the following topics:

  • Things to think about before starting your club
  • The rules and structure your new club will adopt
  • The facilities and funding you will need in place
  • Raising awareness of your club

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Keep it up

If your club wants to maintain what it has, or check you’re doing the best you can, we recommend exploring our main topic areas in more detail.

Sign-up to workshops which cover key topic areas such as business planning, marketing, club structures, finances and tax.

Register for free for full access to our resources

Click on these boxes to access toolkits, online modules and interactive content. Have a look around to see which areas your club could benefit from.

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Get back on track

My club is struggling on one or more areas and is looking for specific guidance.

We need help growing or maintaining our membership levels We need to manage our finances better We are looking for guidance on applying for funding We need more volunteers to help run our club We are unsure what good governance really means or how we can improve We don’t know if our club’s legal structure is right for us We need support with our facilities or lack of facilities We want to better understand our members and what they want from the club

Top Tips

1. Think about the best way to market your club to reach potential new members

2. Make sure your club is welcoming and inclusive to appeal to new members

3. Make your club experience extraordinary, so that your current members want to stay


Check out the following pages for specific guidance:

Marketing Inclusivity Members and Participants

Top Tips

1. Get into a routine of checking your club’s financial position and keeping records

2. Plan for the future and develop a budget, to help you keep costs on track

3. Get your income from a variety of sources, to stay sustainable


Check out the following pages for specific guidance:

Managing Money Budgeting Generating Income

Top Tips

1. Create a clear club development plan to show funders that you have realistic goals

2. Research the best funding for your club

3. Don’t forget the other ways to raise funds for your club, including fundraising, forming partnerships and gaining sponsorship


Check out the following pages for specific guidance:

Club Development Plan Funding Guidance Generating Income

Top Tips

1. Look beyond your current volunteer base - don’t just rely on those who already have a link to the club

2. Convey the wider benefits of volunteering, such as improving a CV or boosting self-confidence

3. Improve the experience of your current volunteers to reduce the risk of them leaving


Check out the following pages for specific guidance:

Finding Volunteers Developing Volunteers Keeping Volunteers

Top Tips

1. Governance is all about having the right people, policies, procedures and structure in place at your club

2. Protect your club’s reputation by creating, communicating and following a robust set of policies

3. Have an effective committee with clear roles and responsibilities, skills and experiences


Check out the following pages for specific guidance:

Governance Policies and Procedures Effective Committees

Top Tips

1. Explore all the options available and consider seeking legal advice

2. Incorporating your club creates a separate legal entity and protects your committee and members from entering into contracts in their own name

3. Adopting charitable status or becoming a Community Amateur Sports Club (CASC) can provide benefits such as tax relief for your club


Check out the following pages for specific guidance:

Club structures Incorporated Charitable Status CASC

Top Tips

1. Carry out risk assessments for the facilities you use

2. Hiring or leasing facilities is often the simplest solution if you only need to access them for a few hours each week

3. If you own your facilities, make sure you are clued up on business rates and energy saving measures to keep costs down


Check out the following pages for specific guidance:

Club Facilities Risk Assessment Managing Costs

Top Tips

1. The way people participate in sport is changing, you need to make sure your club is flexible and can adapt to modern lifestyles and demands

2. Seek feedback from your members

3. Every club can improve, keep trying to make your club’s experience even better by creating and following an action plan


Check out the following pages for specific guidance:

Understanding Your Members Understanding Your Offer Delivering a Great Experience Being Consistently Brilliant

Raise the bar

If your club is keen to develop and you want to improve your current offer, we recommend using our Club Improvement Tool.

The tool prompts you to think about how your club is performing now and where you would like it to be in the future. Based on your responses, the tool directs you to specific resources to help you reach your goals.


For further information on the support available across Club Matters, visit our Get Started with Club Matters section.


Clubmark is Sport England’s universally acknowledged, cross-sport accreditation scheme.

If your club wants to achieve Clubmark accreditation or you want to find out more, we recommend exploring our Clubmark section.


For further information on the support available across Club Matters, visit our Get Started with Club Matters section.


Clubmark Criteria

Duty of Care and Welfare

It is the duty of every Club to take steps to ensure that participants, visitors and volunteers can enjoy the sport offered by the Club in a safe environment.


Duty of care img


Outlined below are the measures your Club should take to ensure you meet the Duty of Care and Welfare criteria. To support you in this area you should visit the managing risk and policies and procedures areas in Club Matters which has information, tools and templates to help you meet this criteria.

Criteria explained

The Club ensures that all activities take place in a safe environment that comply with legal requirements

Safe Environment

  • Health & Safety policy and evidence of how this complies with statutory requirements and those set by NGB
  • Evidence of examples of actions taken to ensure members are safe
  • Completed risk assessment forms
  • Sample accident / incident report form
  • Evidence of access to first aid equipment and appropriate staff / volunteers trained in first aid

The Club has necessary provision in place for the safeguarding and welfare of its members (‘Club child & adult at risk Safeguarding Policy that meets statutory requirements)

Child & Adults at Risk Safeguarding

  • Evidence of a welfare and safeguarding policy and reporting procedures linked to appropriate NGB
  • Designated Welfare Officer(s) with a clear role / job description
  • Evidence of implementation of welfare and safeguarding procedures for recruitment, induction and deployment of workforce
  • Evidence of how the Club collects and safely stores all members registration details – to include information on contact details, disability, medical conditions, parental consent(s) and emergency contact information
  • The Club evidences how it follows NGB or CPSU guidance regarding photography, mobile phones, social media, events, overnight stays and travel
  • All members including young people and parents / carers are made aware of these policies and procedures
  • Evidence that all lead coaches and volunteers working in regulated activity are subject to a DBS check at enhanced level (including a barred list check); and that other individuals in DBS eligible roles undertake an enhanced level DBS check (without a barred list check)

There are clear systems to report, respond to and manage safeguarding concerns or allegations of poor practice or abuse that arise

Systems of reporting

  • The Club has robust responding and reporting procedures for indicators or allegations of poor practice or abuse within the Club
  • The Club must have a written complaints and disciplinary policy to address breaches of codes of conduct or the safeguarding policy - this must be communicated to all members, parents / carers, coaches, volunteers, instructors and club activators

Coaches, volunteers, instructors, club activators and Club Welfare Officers receive an induction which includes information about safeguarding responsibilities, policy and procedures, and are appropriately trained in Safeguarding and Child Protection


  • All members and coaches have an awareness of the welfare and safeguarding policies and how to raise any concerns they might have
  • The Welfare Officer(s) and all coaches to attend a CPSU / NGB recognised face to face ‘Safeguarding Awareness Workshop’ and refresher training to be taken every 3 years (refresher training may be online)
  • Evidence of communication of safeguarding information to all members and parents / carers
  • Records of details of Welfare Officer(s) and coaches’ technical qualifications, safeguarding training records and DBS checks available through the Club (or accessible through the NGB). More information on DBS can be found here
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