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Get help to find what you need

Club Matters offers support and guidance to clubs in a wide range of topics.

To help find what you need, select the option below which best describes your current situation.

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Get started

If your club is new or in the process of being set-up, we recommend exploring our Start a Club section.

This section is split into the following topics:

  • Things to think about before starting your club
  • The rules and structure your new club will adopt
  • The facilities and funding you will need in place
  • Raising awareness of your club
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For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Keep it up

If your club wants to maintain what it has, or check you’re doing the best you can, we recommend exploring our main topic areas in more detail.

Sign-up to workshops which cover key topic areas such as business planning, marketing, club structures, finances and tax.

Register for free for full access to our resources

Click on these boxes to access toolkits, online modules and interactive content. Have a look around to see which areas your club could benefit from.

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Get back on track

My club is struggling on one or more areas and is looking for specific guidance.

We need help growing or maintaining our membership levels We need to manage our finances better We are looking for guidance on applying for funding We need more volunteers to help run our club We are unsure what good governance really means or how we can improve We don’t know if our club’s legal structure is right for us We need support with our facilities or lack of facilities We want to better understand our members and what they want from the club

Top Tips

1. Think about the best way to market your club to reach potential new members

2. Make sure your club is welcoming and inclusive to appeal to new members

3. Make your club experience extraordinary, so that your current members want to stay

Links

Check out the following pages for specific guidance:

Marketing Inclusivity Members and Participants

Top Tips

1. Get into a routine of checking your club’s financial position and keeping records

2. Plan for the future and develop a budget, to help you keep costs on track

3. Get your income from a variety of sources, to stay sustainable

Links

Check out the following pages for specific guidance:

Managing Money Budgeting Generating Income

Top Tips

1. Create a clear club development plan to show funders that you have realistic goals

2. Research the best funding for your club

3. Don’t forget the other ways to raise funds for your club, including fundraising, forming partnerships and gaining sponsorship

Links

Check out the following pages for specific guidance:

Club Development Plan Funding Guidance Generating Income

Top Tips

1. Look beyond your current volunteer base - don’t just rely on those who already have a link to the club

2. Convey the wider benefits of volunteering, such as improving a CV or boosting self-confidence

3. Improve the experience of your current volunteers to reduce the risk of them leaving

Links

Check out the following pages for specific guidance:

Finding Volunteers Developing Volunteers Keeping Volunteers

Top Tips

1. Governance is all about having the right people, policies, procedures and structure in place at your club

2. Protect your club’s reputation by creating, communicating and following a robust set of policies

3. Have an effective committee with clear roles and responsibilities, skills and experiences

Links

Check out the following pages for specific guidance:

Governance Policies and Procedures Effective Committees

Top Tips

1. Explore all the options available and consider seeking legal advice

2. Incorporating your club creates a separate legal entity and protects your committee and members from entering into contracts in their own name

3. Adopting charitable status or becoming a Community Amateur Sports Club (CASC) can provide benefits such as tax relief for your club

Links

Check out the following pages for specific guidance:

Club structures Incorporated Charitable Status CASC

Top Tips

1. Carry out risk assessments for the facilities you use

2. Hiring or leasing facilities is often the simplest solution if you only need to access them for a few hours each week

3. If you own your facilities, make sure you are clued up on business rates and energy saving measures to keep costs down

Links

Check out the following pages for specific guidance:

Club Facilities Risk Assessment Managing Costs

Top Tips

1. The way people participate in sport is changing, you need to make sure your club is flexible and can adapt to modern lifestyles and demands

2. Seek feedback from your members

3. Every club can improve, keep trying to make your club’s experience even better by creating and following an action plan

Links

Check out the following pages for specific guidance:

Understanding Your Members Understanding Your Offer Delivering a Great Experience Being Consistently Brilliant

Raise the bar

If your club is keen to develop and you want to improve your current offer, we recommend using our Club Improvement Tool.

The tool prompts you to think about how your club is performing now and where you would like it to be in the future. Based on your responses, the tool directs you to specific resources to help you reach your goals.

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For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Clubmark

Clubmark is Sport England’s universally acknowledged, cross-sport accreditation scheme.

If your club wants to achieve Clubmark accreditation or you want to find out more, we recommend exploring our Clubmark section.

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For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Developing Volunteers

Delegation

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Delegating effectively will motivate volunteers, make better use of the skills within your club and free up time.

Delegation may not come naturally. If that is the case the following things to think about will help:

Who should I delegate tasks to?

Delegating tasks takes thought and consideration. If you ask the wrong person, you may spend too much time instructing and supporting them. If you delegate too much at one time to one person, you may end up with poor results, an unhappy, over-stressed helper and you may not achieve what you set out to. Think about these issues when deciding to whom you should delegate:

  • Individual or a team. Some tasks can be easily completed by one person. When you delegate bigger pieces of work, think about what skills are required, how many people you need to complete the task(s) as well as the time frame you want to work within.
  • Experience and knowledge. Do they have an idea of what to do? Just because someone has volunteered it doesn’t always mean you have to use them. Have they, for example, got the correct experience and/or knowledge and can you trust them to complete the task on time?
  • Time and enthusiasm. Do they have time to complete the task? And are they keen and willing to take it on?

Accept that others may approach tasks differently to you. This doesn’t mean the results will be worse - they might even be better.

When can you delegate?

When you consider delegating it is a good idea to look at all tasks and decide which ones might be completed better by someone with more expertise, experience or who has the time to do it. Consider:

  • What needs to be done? Are you clear about what needs to be done? If you aren't, how can you expect others to know what to do and how to do it?
  • Who could do it? Is there someone keen and willing to do the task? Consider carefully who you will ask and whether they have the right skills.
  • Can you support them? Do you have enough time to give them support and guidance? If you have chosen the right person for the right role this could be minimal; if not, you will need time to give them support.

What should I delegate?

Sometimes there may be some things that you shouldn’t delegate, such as:

  • Confidential matters. Some issues should remain confidential. Examples include personal health, matters of financial hardship or child protection issues.
  • Finance. Some finance issues should not be delegated. For example, the club should have a specific number of signatories that can sign for bank matters. No one else should be able to do this.
  • Discipline and grievance. These procedures are often outlined in the constitution.

Ensure the policy is carried out correctly to avoid further disputes. Do not delegate if you do not have the authority to do so.

How to delegate

Firstly you need to know what you want doing - make sure that there is a clear task to be completed. Be specific about what you want doing but also, where appropriate encourage and allow people to use their initiative - they will have their own ideas and experiences to share. When asking someone to help:

  • Explain why do you want it doing. If you tell them the reason for the task it is much easier to see the bigger picture.
  • Agree what you want to achieve. Make sure you agree what needs to be achieved and by when. If it’s a regular task be clear on how often it needs to happen.
  • Be clear on the support you can offer. Explain how much support you will be able to provide. Would you like them to wait for instructions or use their initiative. Let them know of any other help that is available.
  • Be clear on how you need to be updated on progress. Let someone know how and when you will need an update. Being clear on this up front means it will feel less like checking up on someone.

Download the delegation guide to have helpful hints at your fingertips next time you need to delegate.


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