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Get help to find what you need

Club Matters offers support and guidance to clubs in a wide range of topics.

To help find what you need, select the option below which best describes your current situation.

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Get started

If your club is new or in the process of being set-up, we recommend exploring our Start a Club section.

This section is split into the following topics:

  • Things to think about before starting your club
  • The rules and structure your new club will adopt
  • The facilities and funding you will need in place
  • Raising awareness of your club
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For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Keep it up

If your club wants to maintain what it has, or check you’re doing the best you can, we recommend exploring our main topic areas in more detail.

Sign-up to workshops which cover key topic areas such as business planning, marketing, club structures, finances and tax.

Register for free for full access to our resources

Click on these boxes to access toolkits, online modules and interactive content. Have a look around to see which areas your club could benefit from.

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Get back on track

My club is struggling on one or more areas and is looking for specific guidance.

We need help growing or maintaining our membership levels We need to manage our finances better We are looking for guidance on applying for funding We need more volunteers to help run our club We are unsure what good governance really means or how we can improve We don’t know if our club’s legal structure is right for us We need support with our facilities or lack of facilities We want to better understand our members and what they want from the club

Top Tips

1. Think about the best way to market your club to reach potential new members

2. Make sure your club is welcoming and inclusive to appeal to new members

3. Make your club experience extraordinary, so that your current members want to stay

Links

Check out the following pages for specific guidance:

Marketing Inclusivity Members and Participants

Top Tips

1. Get into a routine of checking your club’s financial position and keeping records

2. Plan for the future and develop a budget, to help you keep costs on track

3. Get your income from a variety of sources, to stay sustainable

Links

Check out the following pages for specific guidance:

Managing Money Budgeting Generating Income

Top Tips

1. Create a clear club development plan to show funders that you have realistic goals

2. Research the best funding for your club

3. Don’t forget the other ways to raise funds for your club, including fundraising, forming partnerships and gaining sponsorship

Links

Check out the following pages for specific guidance:

Club Development Plan Funding Guidance Generating Income

Top Tips

1. Look beyond your current volunteer base - don’t just rely on those who already have a link to the club

2. Convey the wider benefits of volunteering, such as improving a CV or boosting self-confidence

3. Improve the experience of your current volunteers to reduce the risk of them leaving

Links

Check out the following pages for specific guidance:

Finding Volunteers Developing Volunteers Keeping Volunteers

Top Tips

1. Governance is all about having the right people, policies, procedures and structure in place at your club

2. Protect your club’s reputation by creating, communicating and following a robust set of policies

3. Have an effective committee with clear roles and responsibilities, skills and experiences

Links

Check out the following pages for specific guidance:

Governance Policies and Procedures Effective Committees

Top Tips

1. Explore all the options available and consider seeking legal advice

2. Incorporating your club creates a separate legal entity and protects your committee and members from entering into contracts in their own name

3. Adopting charitable status or becoming a Community Amateur Sports Club (CASC) can provide benefits such as tax relief for your club

Links

Check out the following pages for specific guidance:

Club structures Incorporated Charitable Status CASC

Top Tips

1. Carry out risk assessments for the facilities you use

2. Hiring or leasing facilities is often the simplest solution if you only need to access them for a few hours each week

3. If you own your facilities, make sure you are clued up on business rates and energy saving measures to keep costs down

Links

Check out the following pages for specific guidance:

Club Facilities Risk Assessment Managing Costs

Top Tips

1. The way people participate in sport is changing, you need to make sure your club is flexible and can adapt to modern lifestyles and demands

2. Seek feedback from your members

3. Every club can improve, keep trying to make your club’s experience even better by creating and following an action plan

Links

Check out the following pages for specific guidance:

Understanding Your Members Understanding Your Offer Delivering a Great Experience Being Consistently Brilliant

Raise the bar

If your club is keen to develop and you want to improve your current offer, we recommend using our Club Improvement Tool.

The tool prompts you to think about how your club is performing now and where you would like it to be in the future. Based on your responses, the tool directs you to specific resources to help you reach your goals.

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For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Clubmark

Clubmark is Sport England’s universally acknowledged, cross-sport accreditation scheme.

If your club wants to achieve Clubmark accreditation or you want to find out more, we recommend exploring our Clubmark section.

Go

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Club Management

Safeguarding and Welfare

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Everyone involved in sport and activity, whether they are a volunteer, participant, spectator or an elite athlete, should never have to worry about abuse or harassment.

Safeguarding in sport is the process of protecting children and adults from harm by providing a safe space in which to play sport and be active. Everyone has a role to play in keeping others safe and people should know what to do if they have any concerns.

One important difference between safeguarding adults and safeguarding children is that, as well as focusing on creating processes and systems to safeguard, there also needs to be a culture that consults with adults on every decision that affects them. Adults can of course make their own decisions, so it's important to keep them well informed.

Safeguarding Children - What does my club need to know?

Working Together to Safeguard Children (HM Government 2018) outlines the duties of all organisations that work with children. These can be summarised as having:

  • A designated safeguarding lead (with support)
  • A senior board lead on safeguarding
  • Clear lines of accountability
  • Effective recruitment including safeguarding checks
  • A culture of listening to and consulting with children
  • Arrangements to share information with other organisations
  • Effective supervision, support and training for staff / volunteers
  • Clear safeguarding policies including how to respond to concerns

These duties are reflected in the CPSU Standards (Child Protection in Sport Unit) for Safeguarding and Protecting Children in Sport and in the Clubmark criteria.

Each club should have a Safeguarding Children Policy which they have adopted and implemented at their club. The club should identify a Welfare Officer (this could include combined responsibilities for children and adults depending on the needs of the club, or could be split out). This person should receive adequate training and information about the role they are undertaking and their responsibilities. The name and role of the Welfare Officer should be clearly communicated to all club members. The club’s Safeguarding Children Policy and associated procedures should be made known to all clubs members and parents and details of where to go for help should be advertised in the club.

Use the links in the ‘Discover’ and ‘Downloads’ sections below for further guidance and resources.

Safeguarding Adults - What does my club need to know?

Safeguarding adults is everybody’s responsibility. Clubs need to look out for the welfare of all adults and be informed enough to ensure that any safeguarding concerns about adults are properly acted upon. Clubs should respond and follow up any safeguarding concerns that they have about an adult.

Safeguarding adults is linked to the circumstances that people are in, rather than individual characteristics of the adult. Most of the time, adults are fine. But sometimes they may need to look out for each other. Any adult could need safeguarding at any time if their circumstances change.

You may hear or may have heard the term ‘Adults at Risk’ used. This refers specifically to an adult who is experiencing, or is at risk of, abuse or neglect and may need help with safeguarding themselves.

The links in the ‘Explore’, ‘Discover’ and ‘Download’ sections below provide more advice, including the Safeguarding Adults – The Essentials Guide.

Each club should adopt and implement a Safeguarding Adults policy. The club should identify a Welfare Officer (this could be a combined child and adult role, depending on the needs of the club, or could be split out). This person should receive adequate training and information about the role they are undertaking. The name and role of the Welfare Officer should be clearly communicated to all club members and made available on noticeboards and/or the club’s website.

Where can we go for support?

If your club is affiliated to a National Governing Body your starting point is to review the safeguarding policies, procedures and guidance recommended for your sport. Guidance on this can be found under the explore category below. For Children and Young People, if you are unsure who to contact at your governing body, you can access further information from the Child Protection in Sport Unit (CPSU).

If your club isn’t affiliated to a governing body, or if your governing body doesn’t have everything you need, the CPSU has developed the CPSU self-assessment tool for activities involving young people. For adults, the Ann Craft Trust also has a number of resources for Safeguarding Adults in their resource centre.

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