Get help to find what you need

Club Matters offers support and guidance to clubs in a wide range of topics.

To help find what you need, select the option below which best describes your current situation.


Get started

If your club is new or in the process of being set-up, we recommend exploring our Start a Club section.

This section is split into the following topics:

  • Things to think about before starting your club
  • The rules and structure your new club will adopt
  • The facilities and funding you will need in place
  • Raising awareness of your club

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Keep it up

If your club wants to maintain what it has, or check you’re doing the best you can, we recommend exploring our main topic areas in more detail.

Sign-up to workshops which cover key topic areas such as business planning, marketing, club structures, finances and tax.

Register for free for full access to our resources

Click on these boxes to access toolkits, online modules and interactive content. Have a look around to see which areas your club could benefit from.

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Get back on track

My club is struggling on one or more areas and is looking for specific guidance.

We need help growing or maintaining our membership levels We need to manage our finances better We are looking for guidance on applying for funding We need more volunteers to help run our club We are unsure what good governance really means or how we can improve We don’t know if our club’s legal structure is right for us We need support with our facilities or lack of facilities We want to better understand our members and what they want from the club

Top Tips

1. Think about the best way to market your club to reach potential new members

2. Make sure your club is welcoming and inclusive to appeal to new members

3. Make your club experience extraordinary, so that your current members want to stay


Check out the following pages for specific guidance:

Marketing Inclusivity Members and Participants

Top Tips

1. Get into a routine of checking your club’s financial position and keeping records

2. Plan for the future and develop a budget, to help you keep costs on track

3. Get your income from a variety of sources, to stay sustainable


Check out the following pages for specific guidance:

Managing Money Budgeting Generating Income

Top Tips

1. Create a clear club development plan to show funders that you have realistic goals

2. Research the best funding for your club

3. Don’t forget the other ways to raise funds for your club, including fundraising, forming partnerships and gaining sponsorship


Check out the following pages for specific guidance:

Club Development Plan Funding Guidance Generating Income

Top Tips

1. Look beyond your current volunteer base - don’t just rely on those who already have a link to the club

2. Convey the wider benefits of volunteering, such as improving a CV or boosting self-confidence

3. Improve the experience of your current volunteers to reduce the risk of them leaving


Check out the following pages for specific guidance:

Finding Volunteers Developing Volunteers Keeping Volunteers

Top Tips

1. Governance is all about having the right people, policies, procedures and structure in place at your club

2. Protect your club’s reputation by creating, communicating and following a robust set of policies

3. Have an effective committee with clear roles and responsibilities, skills and experiences


Check out the following pages for specific guidance:

Governance Policies and Procedures Effective Committees

Top Tips

1. Explore all the options available and consider seeking legal advice

2. Incorporating your club creates a separate legal entity and protects your committee and members from entering into contracts in their own name

3. Adopting charitable status or becoming a Community Amateur Sports Club (CASC) can provide benefits such as tax relief for your club


Check out the following pages for specific guidance:

Club structures Incorporated Charitable Status CASC

Top Tips

1. Carry out risk assessments for the facilities you use

2. Hiring or leasing facilities is often the simplest solution if you only need to access them for a few hours each week

3. If you own your facilities, make sure you are clued up on business rates and energy saving measures to keep costs down


Check out the following pages for specific guidance:

Club Facilities Risk Assessment Managing Costs

Top Tips

1. The way people participate in sport is changing, you need to make sure your club is flexible and can adapt to modern lifestyles and demands

2. Seek feedback from your members

3. Every club can improve, keep trying to make your club’s experience even better by creating and following an action plan


Check out the following pages for specific guidance:

Understanding Your Members Understanding Your Offer Delivering a Great Experience Being Consistently Brilliant

Raise the bar

If your club is keen to develop and you want to improve your current offer, we recommend using our Club Improvement Tool.

The tool prompts you to think about how your club is performing now and where you would like it to be in the future. Based on your responses, the tool directs you to specific resources to help you reach your goals.


For further information on the support available across Club Matters, visit our Get Started with Club Matters section.


Clubmark is Sport England’s universally acknowledged, cross-sport accreditation scheme.

If your club wants to achieve Clubmark accreditation or you want to find out more, we recommend exploring our Clubmark section.


For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Club Marketing



The world’s largest social network, with 1.45 billion daily active users.

Need to know

Facebook can be a great way for your club to connect with its members and volunteers by sharing photos, videos and text updates. Your Facebook page can also be a powerful marketing and communication tool for your club. It can help you achieve a variety of goals including:


Is it right for your club?

Not every club needs to be on Facebook. Think about the pros and cons before you invest your time and energy into your club's Facebook page.

  • It’s quick to set up and a club page can be easily customised with your logo, club colours, etc.
  • Facebook users (including existing and potential members and volunteers) can easily find key information and contact details for your club.
  • Creates conversation about your club, promotes events and updates members and fans.
  • Allows your club to be easily found in search engines, such as ‘google’ or ‘bing’.
  • Information must be relevant, interesting and updated regularly. Random postings or not posting at all can leave a negative impression with your club members or fans.
  • Freedom of expression – can you manage potentially negative public comments about your club?
  • Safety considerations- You need to make sure your club and members are covered in terms of respect, privacy, confidentiality and copyright (see our Social Media Safety page).
  • ‘Likes’ don’t equal new members or volunteers. It’s very difficult to measure how successful your Facebook account is.

Getting started

If you’ve decided your club should use Facebook, remember to consider a few key questions:

  • Who do you want to reach by being on Facebook?

Focus on tailoring you posts and updates to make it relevant and interesting to the people you want to communicate with (such as players, members or volunteers). When you start to try to make it meaningful to all people, the page can start to become confusing and cluttered. You’ll find that people will then ‘switch off’ when they see your posts, assuming it’s not relevant to them.

  • Who will 'manage' your club's Facebook page?

Get someone involved who has the knowledge, passion and interest to keep your Facebook updated regularly.

  • Do you know how to set up a Facebook page for your club?

Setting up a Facebook account for your club will be slightly different than setting up a personal account. There are some really simple guides to getting started with your account. Facebook can offer you support with setting up your club's page here.

  • Do you know what to start posting?

Make your page personal. People want to get to know you and be able to relate to your club. Reading through our guide to making the most of Facebook to give you some ideas about how you can keep your page fun and interesting.

For some clubs Facebook has been great. See what Rainford Tennis Club have achieved using Facebook.

The resources, toolkits and real life sports clubs examples will help you get more from Facebook.

We’re always interested to hear about more great uses of Facebook (and other social media sites). If social media has made a difference to your club, and you want to share your story, get in touch

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