Clubmark Criteria

Duty of Care and Welfare

It is the duty of every Club to take steps to ensure that participants, visitors and volunteers can enjoy the sport offered by the Club in a safe environment.


Duty of care img


Outlined below are the measures your Club should take to ensure you meet the Duty of Care and Welfare criteria. To support you in this area you should visit the managing risk and policies and procedures areas in Club Matters which has information, tools and templates to help you meet this criteria.

Criteria explained

The Club ensures that all activities take place in a safe environment that comply with legal requirements

Safe Environment

  • Health & Safety policy and evidence of how this complies with statutory requirements and those set by NGB
  • Evidence of examples of actions taken to ensure members are safe
  • Completed risk assessment forms
  • Sample accident / incident report form
  • Evidence of access to first aid equipment and appropriate staff / volunteers trained in first aid

The Club has necessary provision in place for the safeguarding and welfare of its members (‘Club child & adult at risk Safeguarding Policy that meets statutory requirements)

Child & Adults at Risk Safeguarding

  • Evidence of a welfare and safeguarding policy and reporting procedures linked to appropriate NGB
  • Designated Welfare Officer(s) with a clear role / job description
  • Evidence of implementation of welfare and safeguarding procedures for recruitment, induction and deployment of workforce
  • Evidence of how the Club collects and safely stores all members registration details – to include information on contact details, disability, medical conditions, parental consent(s) and emergency contact information
  • The Club evidences how it follows NGB or CPSU guidance regarding photography, mobile phones, social media, events, overnight stays and travel
  • All members including young people and parents / carers are made aware of these policies and procedures
  • Evidence that all lead coaches and volunteers working in regulated activity are subject to a DBS check at enhanced level (including a barred list check); and that other individuals in DBS eligible roles undertake an enhanced level DBS check (without a barred list check)

There are clear systems to report, respond to and manage safeguarding concerns or allegations of poor practice or abuse that arise

Systems of reporting

  • The Club has robust responding and reporting procedures for indicators or allegations of poor practice or abuse within the Club
  • The Club must have a written complaints and disciplinary policy to address breaches of codes of conduct or the safeguarding policy - this must be communicated to all members, parents / carers, coaches, volunteers, instructors and club activators

Coaches, volunteers, instructors, club activators and Club Welfare Officers receive an induction which includes information about safeguarding responsibilities, policy and procedures, and are appropriately trained in Safeguarding and Child Protection


  • All members and coaches have an awareness of the welfare and safeguarding policies and how to raise any concerns they might have
  • The Welfare Officer(s) and all coaches to attend a CPSU / NGB recognised face to face ‘Safeguarding Awareness Workshop’ and refresher training to be taken every 3 years (refresher training may be online)
  • Evidence of communication of safeguarding information to all members and parents / carers
  • Records of details of Welfare Officer(s) and coaches’ technical qualifications, safeguarding training records and DBS checks available through the Club (or accessible through the NGB). More information on DBS can be found here