Delivering a positive club experience is all about putting the people in your club, including your current and potential members and participants, at the heart of everything you do.
By providing positive experiences you will give your existing members a reason to keep coming back. And they will also act as your best advertisement, spreading the word if you want to attract new members.
This section explores what it is like to be a member at your club and what could help make that experience even better.
Explore the sections below for lots of ideas on what positive changes you can make happen in your club. You should start with Understanding Your Members.