Get help to find what you need

Club Matters offers support and guidance to clubs in a wide range of topics.

To help find what you need, select the option below which best describes your current situation.


Get started

If your club is new or in the process of being set-up, we recommend exploring our Start a Club section.

This section is split into the following topics:

  • Things to think about before starting your club
  • The rules and structure your new club will adopt
  • The facilities and funding you will need in place
  • Raising awareness of your club

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Keep it up

If your club wants to maintain what it has, or check you’re doing the best you can, we recommend exploring our main topic areas in more detail.

Sign-up to workshops which cover key topic areas such as business planning, marketing, club structures, finances and tax.

Register for free for full access to our resources

Click on these boxes to access toolkits, online modules and interactive content. Have a look around to see which areas your club could benefit from.

For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Get back on track

My club is struggling on one or more areas and is looking for specific guidance.

We need help growing or maintaining our membership levels We need to manage our finances better We are looking for guidance on applying for funding We need more volunteers to help run our club We are unsure what good governance really means or how we can improve We don’t know if our club’s legal structure is right for us We need support with our facilities or lack of facilities We want to better understand our members and what they want from the club

Top Tips

1. Think about the best way to market your club to reach potential new members

2. Make sure your club is welcoming and inclusive to appeal to new members

3. Make your club experience extraordinary, so that your current members want to stay


Check out the following pages for specific guidance:

Marketing Inclusivity Members and Participants

Top Tips

1. Get into a routine of checking your club’s financial position and keeping records

2. Plan for the future and develop a budget, to help you keep costs on track

3. Get your income from a variety of sources, to stay sustainable


Check out the following pages for specific guidance:

Managing Money Budgeting Generating Income

Top Tips

1. Create a clear club development plan to show funders that you have realistic goals

2. Research the best funding for your club

3. Don’t forget the other ways to raise funds for your club, including fundraising, forming partnerships and gaining sponsorship


Check out the following pages for specific guidance:

Club Development Plan Funding Guidance Generating Income

Top Tips

1. Look beyond your current volunteer base - don’t just rely on those who already have a link to the club

2. Convey the wider benefits of volunteering, such as improving a CV or boosting self-confidence

3. Improve the experience of your current volunteers to reduce the risk of them leaving


Check out the following pages for specific guidance:

Finding Volunteers Developing Volunteers Keeping Volunteers

Top Tips

1. Governance is all about having the right people, policies, procedures and structure in place at your club

2. Protect your club’s reputation by creating, communicating and following a robust set of policies

3. Have an effective committee with clear roles and responsibilities, skills and experiences


Check out the following pages for specific guidance:

Governance Policies and Procedures Effective Committees

Top Tips

1. Explore all the options available and consider seeking legal advice

2. Incorporating your club creates a separate legal entity and protects your committee and members from entering into contracts in their own name

3. Adopting charitable status or becoming a Community Amateur Sports Club (CASC) can provide benefits such as tax relief for your club


Check out the following pages for specific guidance:

Club structures Incorporated Charitable Status CASC

Top Tips

1. Carry out risk assessments for the facilities you use

2. Hiring or leasing facilities is often the simplest solution if you only need to access them for a few hours each week

3. If you own your facilities, make sure you are clued up on business rates and energy saving measures to keep costs down


Check out the following pages for specific guidance:

Club Facilities Risk Assessment Managing Costs

Top Tips

1. The way people participate in sport is changing, you need to make sure your club is flexible and can adapt to modern lifestyles and demands

2. Seek feedback from your members

3. Every club can improve, keep trying to make your club’s experience even better by creating and following an action plan


Check out the following pages for specific guidance:

Understanding Your Members Understanding Your Offer Delivering a Great Experience Being Consistently Brilliant

Raise the bar

If your club is keen to develop and you want to improve your current offer, we recommend using our Club Improvement Tool.

The tool prompts you to think about how your club is performing now and where you would like it to be in the future. Based on your responses, the tool directs you to specific resources to help you reach your goals.


For further information on the support available across Club Matters, visit our Get Started with Club Matters section.


Clubmark is Sport England’s universally acknowledged, cross-sport accreditation scheme.

If your club wants to achieve Clubmark accreditation or you want to find out more, we recommend exploring our Clubmark section.


For further information on the support available across Club Matters, visit our Get Started with Club Matters section.

Terms and Conditions

1. Definitions
“Club Matters user” means a representative nominated by you who is responsible for your management and organisation.
“Service Provider” any person who Sport England from time to time appoints to provide the Services;
“Services” means training and support as set out in more detail from time to time on the “Club Matters” website (; and
“You” and “your” refer to the organisation that is registering for Sport England’s “Club Matters” programme.



1.1. These terms and conditions set out the basis on which Sport England is willing to procure the Services for your Club Matters from the Service Provider.
1.2. Sport England is procuring the Services as a non-cash grant awarded to you (the “Grant“), the cost of which is met from money available to Sport England through the National Lottery.
1.3. The purpose of the Grant is to train club in the business of running a club to ensure that you are part of a widened network of successful sports clubs that is able to meet current challenges (the “Purpose”). You will not use the Services for any other purpose.
1.4. Sport England may, in its absolute and sole discretion, at any time terminate the Grant and/or cease to procure the Services for you, including without limitation where:
(a) Sport England decides to discontinue its “Club Matters” programme;
(b) Sport England does not have available adequate money from the National Lottery to enable it to fund the provision of the Services;
(c) Sport England is unable to procure the provision of the Services pursuant to a legally binding contract with a Service Provider;
(d) you have breached any of these terms and conditions;
(e) you undergo, or Sport England reasonably believes that you have undergone or may undergo, any form of insolvency or event connected to an insolvency; or
(f) Sport England determines (including without limitation on the basis of any information or notification that you provide or fail to provide pursuant to these terms and conditions) that you or your Club Leader is not suitable for the receipt of the Services in accordance with its eligibility criteria for the “Club Matters” programme, or for grant recipients generally, from time to time; or
(g) Sport England or the Service Provider suspects that your Club Matter’s primary purpose of receiving the Services is not the Purpose.
1.5. Sport England will notify you if it decides to terminate the Grant and/or cease to procure the provision of the Services for you.
1.6. You agree to participate from time to time in such activities (such as completing questionnaires or responding to queries from Sport England or the Service Provider) as Sport England may reasonably require in order to evaluate the effectiveness of the Grant.

Nomination of User of Club Matters

1.7. You will only nominate Club Matters users who meet the following criteria:
(a) the nominated person has material responsibilities for your management and/or administration; and
(b) his or her primary purpose for receiving the Services is the Purpose.
1.8. You will notify the Service Provider immediately if at any time either of the criteria set out in paragraph 3.1 are no longer satisfied in respect of a user of Club Matters. Any such person will cease to be eligible to receive the Services.
1.9. You will ensure that the user of Club Matters complies with all reasonable rules and instructions of the Service Provider while receiving the Services, including without limitation in respect of health and safety while on the Service Provider’s site.

Liability for the Services

1.10. To the extent permitted by law, Sport England will not:
(a) be responsible for the quality of the Services or the manner in which they are provided; or
(b) be liable to you in any way for any loss, cost or damage that you incur in connection with the provision of the Services.
1.11. To the extent that, in spite of clause 4.1(b), Sport England is held to be liable to you, Sport England’s maximum aggregate liability will be capped at the amount that Sport England is able to recover from the Service Provider in respect of the action or omission for which Sport England is liable to you.
1.12. You acknowledge that the provisions of clauses 4.1 and 4.2 are reasonable given that you are not paying for the Services, and that Sport England would not have made the Services available to you in the absence of these provisions.
1.13. Nothing in these terms and conditions is intended to exclude or restrict Sport England’s liability to you:
(a) for death or personal injury resulting from negligence; or
(b) where such liability arises from any dishonesty committed by Sport England.

Publicity and information

1.14. Where reasonably required by Sport England you will acknowledge the Grant publicly as appropriate and as practical. You will acknowledge Sport England’s support in any published documents that refer to the Grant or in written or spoken public presentations about the Grant.
1.15. You hereby consent to any publicity about the Grant as Sport England may from time to time require.
1.16. Prior to receipt of any Services you will tell the Service Provider about any changes to information you have previously provided in connection with the Grant and will make sure that the information Sport England holds in connection with the Grant is true and up to date.

Your organisation

1.17. You warrant that you are an organisation established in England or Wales that:
1.18. You warrant that all of the information that you have provided to the Service Provider in connection with the Grant (including without limitation on the Club Matters registration form) is complete and accurate.
1.19. You will be available for meetings with Sport England and allow full and free access to your records however and wherever held and to any of your offices or buildings to Sport England, or those acting for Sport England or to the National Audit Office.

General Grant Conditions

1.20. You agree to comply with all applicable laws in all matters connected to the Grant.
1.21. You accept that Sport England may share information about the Grant with any parties of Sport England’s choice as well as with members of the public who make a request for information under the Freedom of Information Act 2000.
1.22. You will pay such amount as Sport England may reasonably determine, up to a maximum of an amount equal to the value of the Services received by you, if:
(a) you are in breach of any of these terms and conditions; or
(b) you or the Club Matters (whether deliberately, recklessly or accidentally) completed the Club Matters” registration form, or provided any other information to Sport England or to the person providing the Services, dishonestly or significantly incorrectly or misleadingly; or
(c) in connection with the Grant members of your governing body, volunteers or staff act dishonestly or negligently or in any way, directly or indirectly, to your detriment or to the detriment of your organisation or to the detriment of Sport England’s reputation; or
(d) the primary purpose of your application and your receipt of the Services was not or is not the Purpose.


1.23. If any provision of these terms and conditions is held to be illegal, invalid or unenforceable in whole or in part the remainder of these terms and conditions will continue to be valid and enforceable.
1.24. Sport England may assign, novate or otherwise transfer all of its rights, obligations and liabilities under this agreement to a successor body to Sport England or to any successor distributor of Lottery funding, and you will consent to any such assignment, novation or other transfer.
1.25. The award of the Grant to you will not constitute a partnership between Sport England and you or constitute either you or Sport England as the other’s agent.
1.26. No failure or delay in exercising rights under these terms and conditions shall operate as a waiver of such rights.
1.27. Where Sport England gives its prior written consent, the Service Provider may rely on and enforce these terms and conditions for the purposes of the Contracts (Rights of Third Parties) Act 1999 (the “Act“). Other than as set out in the preceding sentence, no person other than Sport England or you may enforce or rely on the Grant or these terms and conditions for the purposes of the Act. Notwithstanding the first sentence of this clause, Sport England and you may vary or terminate these terms and conditions without the consent of any other person.
1.28. The award of the Grant, these terms and conditions, and all non-contractual disputes arising in connection with the Grant will be governed by English law. The courts of England have exclusive jurisdiction over any disputes arising in connection with the award of the Grant and these terms and conditions.

Changes to these rules

We may revise these Rules at any time. You are expected to check this page from time to time to take notice of any changes we may make, as they are legally binding on you.

Acceptance of Rules

These rules (Rules) are the terms of use for any opinions, discussion forum, blog, or article with public comments (each of them called the Forum in these Rules) operated as a tool of Club Matters. The Rules apply to all users. Any submission of material by you to the Forum means that you accept and agree to abide by all the terms and conditions of these Rules.

The Rules supplement the Club Matters terms and conditions and privacy policy and are in addition to any terms of use applicable to other websites on which a Forum may be hosted.


Every contribution submitted to the Forum (Contribution) may be checked by us for compliance with the content standards below (Content Standards).

We are under no obligation to you or any other person to oversee, monitor or moderate the Forum and we may stop moderating the Forum at any time. We reserve the right to remove, or to disable access to, any Contribution which we consider to be potentially defamatory of any person or which we consider unlawful or in violation of any third party rights. We expressly exclude liability for any loss or damage arising from the use of the Forum by any person in contravention of these Rules.

Content Standards

A Contribution must:

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  • Be genuinely held (where it states opinions).
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A Contribution must not:

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These Content Standards apply to each part of a Contribution as well as to its whole. The Content Standards must be complied with in spirit as well as to the letter. We will determine, in our discretion, whether a Contribution breaches the Content Standards.


By submitting a Contribution to the Forum, you agree to grant us a non-exclusive licence to use that Contribution. Although you will still own the copyright in your Contribution, we will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your Contribution. This licence will be free of charge, perpetual and capable of sub-licence. We may exercise all copyright and publicity rights in the material contained in your Contribution in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.

Please also note that, in accordance with the Content Standards above, you must ensure that your Contribution does not infringe any copyright, database right or trade mark of any other person. By submitting your Contribution to the Forum, you are warranting that you have the right to grant us the non-exclusive copyright licence described above.

If you are not in a position to grant such a licence to us, please do not submit the Contribution to the Forum.
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Breach of these rules

If we consider that a breach of the Content Standards above has occurred, we may at our discretion take such action as we consider appropriate. Failure to comply with these Rules constitutes a material breach of the terms of use under which you are permitted to use the Forum, and may result in us taking all or any of the following actions:

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  • Further legal action against you.
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We exclude liability for all action we may take in response to breaches of these Rules. The actions described above are not limited, and we may take any other action we reasonably consider appropriate.


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